Shaun Smith, one of the founders of the Customer Experience movement, a respected author and foremost expert in CEM and brand loyalty, will speak at the IBM Innovation Center in Waltham, MA on December 2, 2008.
Shaun is an inspirational presenter who speaks to audiences around the world on this game-changing topic. He has developed some of the latest thinking
and practice around this subject, helping organizations worldwide to create a compelling customer experience that achieves brand differentiation and long-term customer loyalty.
At this executive seminar, Customer Experience Management—A Proven Growth Strategy in Challenging Economic Times, Shaun will be joined by Cincom and two IBM user experience experts who will cover:
- How the nature of competition is changing
- How customer-centric enterprises can grow faster than their competitors
- How to recession-proof your business through a CEM strategy
- The role of the contact center in a customer-centric organization
For more information or to register for this complimentary event, go to www.cincom.com/cem-event.
hello, change language in english avic-zh009 pls help
Posted by: faisal | June 11, 2009 at 11:28 PM
hello. pioneer avic-zh009. need it to be changed to english from japanese if possible and how to go about it? please advice asap.
Posted by: CHETAN CHHAGAN | December 13, 2008 at 12:17 PM