Leading IBM sales rep, founded Cincom in 1968, still at the helm as CEO today. Bachelor’s in marketing, master’s in finance. Recognized by U.S. President Ronald Reagan as "epitome of the entrepreneurial spirit of American business” in 1984, profiled by Smithsonian Institution as "pioneer of software industry" alongside Bill Gates (Microsoft) and Larry Ellison (Oracle) in 1995, inducted into Ernst & Youngs’ Entrepreneur of the Year Hall of Fame, 2004.
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- You Gotta Believe the Customer or Perish
- Would You Get in an Airplane that had a 2% Chance of Making a Safe Landing?
- Where Will Best Practices Take Us?
- We Gotta Get Beyond Demographics to Change the Customer Conversation
- Using jargon in content is like eating a six-foot sub … tastes good at the beginning
- Two Big Words -- Context and Consensus
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- The Would-Be, Could-Be Bank
- The Price of a Loyalty Card
- The New Experience Marketing Construct
- The New CEO Mandate
- The First Priority of Leadership is to Face Reality
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- Taking the Beachhead
- Take the Next Step is All We Ask
- Table for Two: The Perfect Marketing Environment
- Shifting to Customer-Centricity
- Personality Traits of B2B Decision Makers
- Perfection and The Perfect Customer Relationship
- One Horse Can Pull 16 Tons
- Nothing Changes Overnight
- New Ways to Get Inside a Customer's Mind
- Measure the Right Things ...
- Measure Marketing or Perish
- Love Thy Distribution Channel
- Is Customer Experience a Fad or a Real Business Movement?
- Government Agency Gets Into Customer Experiential Metrics
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- Are you kidding? A PERFECT Customer Experience?
- After Amazon ... The Line is Drawn
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Articles by Shaun Smith
- Where Do You Start to Achieve Advocacy?
- Beyond Loyalty
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Articles by Louis Columbus
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Articles by John Todor
- A Great Call Center Experience
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- Dave Stein -- How Winners Sell
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- Jon Anton -- Contact Center Management
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October 02, 2006
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Dear Mr. Nies:
I just applied for the position of Pre-Sales Consultant with Cincom in your Paris office. I love the philosophy of your organization, and admire your leadership to give people the latitude to be creative and to provide the ultimate in customer service. I've wanted to live in France all of my life, and now that my daughter has entered college I am free to make a career change and live abroad. As someone who has worked in the corporate world and run several companies as an entrepreneur, I fully understand the importance of putting the customer first. I really look forward to hearing from your Human Resource Department about working with your organization. I hope we get to meet one day soon. Be well and wishing you continued success.
Posted by: Cynthia Bardwell | September 20, 2007 at 04:32 PM