Jeanne Bliss has been inside major US Corporations for twenty-five years arm wrestling them on behalf of their customers. She has led customer experience and customer loyalty process development for five major corporations. At Lands’ End, Inc. she reported to the company’s Founder and Executive Committee as leader for the Lands’ End Customer Experience. Spend just a few minutes with Jeanne and you will immediately feel her passion for getting this part of business right.
In addition to Lands' End, she has also served as:
- Coldwell Banker Corporations, Senior Vice President of Franchise Services.
- Allstate Corporation, Vice President of Customer Satisfaction & Retention.
- Microsoft Corporation, General Manager of Worldwide Customer & Partner Loyalty.
- Mazda Motor of America, Senior Manager, Customer Satisfaction.
Jeanne now runs CustomerBLISS, where she coaches leaders on how to wrap their company’s focus around customer profits. She is a world-wide keynote speaker. Order her best-selling book -- CHIEF CUSTOMER OFFICER, Getting Past Lip Service to Passionate Action.
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