Randy Saunders is the marketing manager for Cincom’s Customer Experience Management systems. Randy has more than 25 years experience working with contact centers and customer service organizations. Prior to Cincom Randy held marketing, sales and technology positions at Gannett and The Kroger Company. He can be contacted at rsaunders@cincom.com.
About This Blog
Guest Authors
Best Articles by Dale Wolf
- You Gotta Believe the Customer or Perish
- Would You Get in an Airplane that had a 2% Chance of Making a Safe Landing?
- Where Will Best Practices Take Us?
- We Gotta Get Beyond Demographics to Change the Customer Conversation
- Using jargon in content is like eating a six-foot sub … tastes good at the beginning
- Two Big Words -- Context and Consensus
- Turn Your Marketing GPS On
- The Would-Be, Could-Be Bank
- The Price of a Loyalty Card
- The New Experience Marketing Construct
- The New CEO Mandate
- The First Priority of Leadership is to Face Reality
- The First Five Seconds
- Taking the Beachhead
- Take the Next Step is All We Ask
- Table for Two: The Perfect Marketing Environment
- Shifting to Customer-Centricity
- Personality Traits of B2B Decision Makers
- Perfection and The Perfect Customer Relationship
- One Horse Can Pull 16 Tons
- Nothing Changes Overnight
- New Ways to Get Inside a Customer's Mind
- Measure the Right Things ...
- Measure Marketing or Perish
- Love Thy Distribution Channel
- Is Customer Experience a Fad or a Real Business Movement?
- Government Agency Gets Into Customer Experiential Metrics
- Getting to the Customer's Level
- Excellent Customer Experience Creates Profit
- Emotional Insights Drive Branding
- Developing the Value Proposition Statement
- Definitions Define Process
- Customer Management is a Process
- Customer Love is Good Business
- CRM Not Quite Dead on Arrival
- Corporate Gobbledygook
- Context Marketing. What and Why and How.
- Conjoint Analysis Reveals Customer Attributes
- Communicating with Differentiation
- Clean the Data Before You Build the Database
- Channel Proliferation Strategy
- Changing Minds
- Automated Contact Center is New Corporate Central Nervous System
- Are you kidding? A PERFECT Customer Experience?
- After Amazon ... The Line is Drawn
- A Brand is a Promise
- 7 Steps to Market to Personality Clusters
- "Teachable Moment" Marketing
Articles by Shaun Smith
- Where Do You Start to Achieve Advocacy?
- Beyond Loyalty
- The CRM Guru -- Community for Business Leaders
- Greater China CRM
- The Customer Management Community
- Persona Global - Research tools and best-practices
- eCustomerServiceWorld - Customer service & CRM news, information, advice -
- Webster Buchanan Research - good for issues such as workforce alignment, CRM and process improvement
- Interbrand - lots of articles and interactive debate on every aspect of branding
Articles by Louis Columbus
- Cutting Through the Hype: Where Web Services and SOA Are Really Working
- The Truth About SAP Integration
- How Supply Chain Disconnects Kill Channels
- The Elusive Art of Making Processes Pay
- Can CRM Avoid Commodity Hell?
- CRM’s Odd Couple
- Your Customer’s Expectations Are Your Future
- Blog Mining Gets Real
- Demystifying ROI by Measuring Marketing
- How To Create Sales Warriors
- RX for Marketing: Know Your Customers’ House of Pain
- Customers Are Redefining What Intimacy Is
- Marketing Imperialism
- Giving Good Webinar
- 2006: The Year Services Become King and other predictions
- The Fifth P of Marketing - Passion
- Putting the Value back into Value Propositions
- How Marketing Is Getting Its Groove Back
- Where Companies Are Getting Search Engine Marketing Results
- CRM News: Strategy: 2007: The Year Customer Churn Reshapes Industries
- CRM News: CRM Industry News: 2006 Prediction Scorecard From an Accidental Analyst
- CRM News: Retail: No Customer Left Behind
Articles by John Todor
- A Great Call Center Experience
- Expanding the Value of the Customer Experience
- Before You Engineer a Customer Experience
- Trust in Customer Relationships
- Lego: Engaged Customers
- Why New Products Fail
- Voice Mail Marketing
- Ignorage, Customer Relationships and Opportunities
- Alienation in America and Customer Relationships
Access the Experts
- AMR Research
- Basex
- BDM News - Paul DiModica
- Big Picture Economics
- Business Simplification
- Cashing In with Content
- CIOview
- Compelling Success Story Specialists
- Context Rules Marketing
- Dave Stein -- How Winners Sell
- Document Strategy -- Kevin Craine
- Harte-Hanks Direct Marketing Services
- InfoTrends/CAP Ventures
- Intelliseek's BlogPulse
- Jon Anton -- Contact Center Management
- Keep It Simple Society -- KISS
- Knowlege Capital Group -- Analyst Relations
- Laura Ries -- Origin of Brands
- Many Worlds Thought Leadership
- Marcom Blog
- Market Wire -- Press Release Distribution
- Porter Research -- Win-Loss Analysis
- Revenue Science
- Ries & Ries Consulting
- Wikipedia
December 2009
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| 13 | 14 | 15 | 16 | 17 | 18 | 19 |
| 20 | 21 | 22 | 23 | 24 | 25 | 26 |
| 27 | 28 | 29 | 30 | 31 |
« The Complete Direct Marketing Lens | Main | Our Job, It is a Changin' »
December 06, 2005
TrackBack
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8345294db69e200e550aaa5cc8834
Listed below are links to weblogs that reference Randy Saunders:
Verify your Comment
Previewing your Comment
This is only a preview. Your comment has not yet been posted.
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment
As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.
Having trouble reading this image? View an alternate.
Resources and Offers
White Papers for You
- The Unified Agent Desktop Provides Single View of Customer
- IBM / Turning Shoppers into Advocates
- Insight Analytics / Sykes
- The Science of Customer Service
- The Revolution Your Customers Want
- Customer Satisfaction Through Interactive Communications / Cincom Document Solutions
- Customer Experience happens in the Contact Center
Learn More about Cincom Solutions
Categories
- Changing the Customer Conversation
- Delivering Operational Excellence
- Demand Generation
- Designing a Branded Experience
- Experience Related Technology
- Facts, Opinions & News
- Good and Bad Customer Experiences
- Graphic Design
- Internal Collaboration
- Managing The Contact Center
- Mandate for Change
- Marketing Automation
- Marketing Management
- Measuring the Experience
- Personalized Marketing
- Project Management & Fulfillment
- Search Engine Optimization
- Social Media
- Solutions Portfolio
- Understanding Customers
Recent Comments
- hair extensions on Julie, please transfer me to a real person. "Got it?"
- Management Dissertation on Hospitals Get Failing Grade on Patient Satisfaction
- Suzanne Dewey on Hospitals Get Failing Grade on Patient Satisfaction
- marketing and management on Bob Bly Helps Cincom Writers
- direct response on The New Direct Marketing Construct
- Peter Poster on Are you kidding? A PERFECT Customer Experience?
- amaka on New Aberdeen Group Study on Customer Experience Management
- Online backup on If Online Marketing Is the Future, Why Are Some CMOs Stuck in the Past?
- DANIEL on Why New Products Fail
- Stacyfaye on Tuned In: Essential Reading for any Marketer
Comments